- visitors to our websites
- clients who use our services
- job applicants, current and former employees
- the customers who use our clients services
Unless you voluntarily submit your information to us (i.e. complete enquiry form) we will be unable to personally identify you.
Visitors to our websites
When someone visits mindsnebula.com we use third party services like Google Analytics (opt out here), to collect standard internet log information, compile reports and details of visitor behaviour to improve our website. The data we collect helps us understand:
- the pages you visit
- how long you spend on each page
- how you got to the site
- what you click on while you’re visiting the site
This anonymised information is not used by Minds Nebula to identify anyone and stored for marketing/research purposes.
A cookie is a small file which asks for permission to be placed on your computer’s hard drive. By using this site you agree to the small cookie file to be added allowing web applications to respond to you as an individual. For example web applications can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
www.mindsnebula.com uses traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. www.mindsnebula.com only uses this information for statistical analysis, marketing and remarketing purposes.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies and you can modify your browser setting to decline cookies. This would prevent you from taking full advantage of the website so the best way to prevent www.mindsnebula.com using cookies is to simply not access it. Check the EU cookie law HERE
Security and performance
Minds Nebula Ltd uses a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to the Minds Nebula website.
We use third party service WordPress.com which is run by Automattic Inc to publish our website. WordPress services collect anonymous information about users’ activity on the site, for example the number of users viewing pages on www.mindsnebula.com , to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address and for more information about how WordPress processes data, please see Automattic’s privacy notice.
People who contact us
When you contact us we collect details such as your name, number and request other information. We use this information to help improve our efficiency and effectiveness and respond to your enquiry. We do not record our inbound calls and do retain emails. Any email sent to us, including any attachments, will be analysed and used by us for reasons of security and compliance and could be monitored or blocked using third-party software. You have a responsibility to ensure that any email sent to us is both within the bounds of the law and received by us.
People who make a complaint to us
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will use the personal information we collect to process the complaint and to evaluate the level of service we provide. We research the right to publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, handling complaints on an anonymous basis will hinder ability to find a resolution. All complaints are filed and retained for up to 2 years and will be given to relevant parties on a ‘need to know’ basis.
When we take enforcement action against someone, we may publish the identity of the defendant in our Annual Report or elsewhere. Usually we do not identify any complainants unless the details have already been made public.
People who use Minds Nebula’s services
Minds Nebula Ltd. offers various services and hold the details of the people who have requested services in order to provide them.
We consider use of third parties to deal with some publication requests but they are only allowed to use the information to send out the publications. For example, we might use information about people who have requested a services to carry out a survey to learn more about the level of service they received.
Job applicants, current and former Minds Nebula employees
When individuals apply to work at Minds Nebula, we will use the information supplied to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party (i.e. references, obtain a ‘disclosure’ from the Criminal Records Bureau) we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with Minds Nebula Ltd. we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Minds Nebula Ltd. has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Access to personal information
Minds Nebula Ltd. tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to
- let you have a copy of the information in an intelligible form.
To make a request to the Minds Nebula Ltd for any personal information we hold, you need to put the request in writing and send to the address provided below. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
Retention And Right To Be Forgotten
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We retain information for all active clients and site visitors until a request for deletion or anonymisation has been received subject to exceptions below:
- if there is an unresolved issue on the account (for example, unpaid invoice).
- for genuine business interests including fraud prevention.
- if we are required to by relevant laws
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may also use your personal information to send you promotional information about third parties which we think you may find interesting.
If you believe that any information websites are holding on you is incorrect or incomplete, please write to or email email@example.com as soon as possible. Minds Nebula will promptly correct any information found to be incorrect.
As a member of the Partner Program, Minds Nebula always provide clients with full access to their Adwords account allowing complete transparency of costs and performance. For more details about this, please refer to Google’s Advertiser Guide: Working with a third-party partner.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 16 April 2018.
How to contact us
Minds Nebula Ltd, The Elsie Whiteley Innovation Centre, Halifax, HX1 5ER